Artificial Intelligence (AI) is changing how businesses interact with customers, especially when it comes to making outbound calls. Outbound calls, like reminders for appointments or follow-ups with customers, are an essential part of customer service. Traditionally, these calls are handled by real people, but now AI-powered agents are stepping in to take care of some of the workload. These AI agents can make calls faster, stay consistent, and even personalize conversations. However, not all AI agents are the same. Here, we’ll look at the seven important features to consider when choosing an AI agent for outbound calls. 1. Natural Language…
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